You can't answer the phone and the customer in front of you.

Call +1 (555) 000-0000 and judge for yourself — that's the same agent, live. It's built on modern voice models tuned for natural pacing and turn-taking, not the flat text-to-speech you're picturing.

Yes — it introduces itself as an assistant on every call, and it hands off to your team the moment someone asks for a person. We don't pretend it's human, and we don't recommend anyone who does.

It's built to say "I don't know" rather than guess. Anything outside what it's been given gets a message taken, a callback booked, and the conversation flagged for your team. Every call is recorded and reviewable, so you can see exactly what was said.

Yes. Your number stays yours. Passline sits behind it — you forward calls to us, and you can stop forwarding at any time. Nothing is ported, nothing is locked up.

Yes. You set the rules — urgent calls, specific keywords, or a caller directly asking for a person all route to your team live during business hours.

Yes — we sign a BAA for healthcare customers. Call and chat data is encrypted in transit and at rest, used only to operate your agent, and never sold. Recording consent is configured per state to match two-party-consent law. Full details are in our data processing agreement, available on request.

Most businesses are live within a week. We configure the agent around your existing hours, services, and booking flow, then run it past you before it ever takes a real call.

We support direct integrations with the most common CRMs and booking tools, plus a general webhook for anything custom. Tell us what you use during setup.

Yes — each location can have its own hours, staff, and booking rules under one account, with reporting rolled up across all of them.

Pricing depends on call volume and which channels you need — voice, chat, or both. Book a demo and we'll walk through a plan for your actual volume.